Changes and Returns

 

Principles of returning and exchanging goods

     1.In order to ensure your rights and interests,please check whether the commodity classification、quantity 、specification、gifts and amount is agreement with order for goods with the delivery stuff face to face.If everything is accurate and correct,then you can sign for it,

     2.If there are no damage of commodity and outer packing which will not affect the second sale,you can apply for returning of goods unconditionally based on original invoice、invoice with signature or bank card receipt in 15 days.Try to be understanding:our shop will not return the goods if the commodities are damaged by human carelessness or improper use.

     3.If the customers want to return of goods,please submit the application for returning on the page of customer service center in the home page,then we will reply to you the information in 24 hours.The method for refund is in comformity with the way you pay(Bank card refund will take effect in 20 business days).

Return Process

     1.If you want to return goods ,then you need to submit application for returning goods on the page of contact centre and the customer service representative will contact with you in one business day after he has received your application.

     2.If the customers want to deal with returning orders,then please post the goods in question to our company in Beijing and the time we receive the goods is decided by which way you will mail.When our company have finished commodity inspection and confirm that there are something wrong with the products,we will deposit the refund to your personal account in two business days.If the reasons for refund goods are caused by our shop,then we will reimburse the mailing expenses for you.

Exchange Process

     1.If you want to exchange goods ,then you need to submit application for exchanging goods on the page of contact centre and the customer service representative will contact with you in one business day after he has received your application.

     2.If the customers want to deal with exchanging orders,then please post the goods in question to our company in Beijing and the time we receive the goods is decided by which way you will mail.When our company have finished commodity inspection and confirm that there are something wrong with the products,we will send out the new goods to you in two business days.