Help Center

Q: Why I cannot do registration or land the website?
A: Please check your register name, password correct or not, make sure if your IE support COOKIE.

Q: Why I login to be a member?

A: have different member rank, members can get 2% to 10% discount. Registered members do not need input their contact information again when inquiring or ordering, they can check and manage and track their orders and inquiries.

Q: Product Warranty online products include remote technical support and maintenance, if no special request about the products, warranty time is 12 months from delivery time, for VIP customers, warranty time is 18 months from delivery time.

Q: What we do after invoice confirmed?
A: Based on the value in the invoice, please arrange the payment to our account, after payment, please provide copy of payment to us. After our confirmation, your order will be forwarded to shipment section.

Q: How long the goods will be shipped out after payment confirmed?

A: After receiving your payment, generally the goods will be shipped out within 24 to 48 working hours if no special request about the goods.

Q: How many days the goods can be arrived to our customers?
A: Refer to the means of shipment
Global express:3 to 6 days
By Sea :Generally 10 to 30 days around depend on consignee address.(different delivery time in regions)

Q: How to resolve the damage during shipment

A: The damage is found when receiving, please contact your purchasing consultant at first time and provide damage photo. The consultant will assist you to handle this trouble.

Q:The port of delivery
A: Our main delivery ports in China are Beijing, Shanghai,Tianjin, which is continence and reduce your cost.

Q: How to submit VIP member upgrade application?
A: Please login our web , then click “My Account”,after that, click "Members Discount" and fill in the form to submit, the application will be handled during 24 hours.

Q: How to inquiry your interested products information?
A: Please put your questions in inquiry basket or inquiry now , our customers service representative will reply you.

Q: Where is the online payment?
A: Please login in, then click "MY Account", after that, please click "online payment", you can see the PayPal .

Q: How long is our working hours?
A: Refer to “local working time”
We can provide 24 hours service in urgent situation. During our working time, we will provide you professional and pleasure services.

Q: How to refund?
A: We can refund through PayPal.

Q: How about the package?
A: We make sure the safe package, when package damaged is found after receiving goods, please call our service consultant directly and email to at the same time.

Q: Can we purchase the products not showed in the website?
A:Yes, we can.
Please contact our consultant after your registration, or email to directly.